Warranty

The North Face® products are fully warranted to the original owner against defects in materials and workmanship for two years.

If a product fails due to a manufacturing defect we will either repair the product without charge, replace the product (as long as the same exact item is still available) or credit the product at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colors and materials over extended time and use. We are currently unable to process repairs for items not covered under the terms of our warranty policy.

For warranty evaluation, the consumer must return the product to The North Face® dealer where it was purchased with the original purchase receipt. In case the item was bought on The North Face® Online Shop, please return it following our Return Policy and make sure to select 'Item was defective' as return reason. If the 30 day return period has expired, please contact our Customer Service.

This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer and which may vary from country to country.

We manufacture all of our products to meet our superior standards. However, regardless of how carefully you care for your The North Face® product, it will eventually begin to show age and wear. The North Face® warranty does not cover normal wear and tear.

Accidental damage such as rips, tears, burns and holes are not covered under the terms of our warranty policy. We are currently unable to process repairs for items not covered under the terms of our warranty policy.

If your product by The North Face® fails or is damaged due to a manufacturing or workmanship defect, we will repair, replace or credit you for the item(s). If in our sole opinion, the goods you have returned to us are not faulty, we will reject the warranty claim and return the goods to you. If your The North Face® product has special memories attached to it that make it irreplaceable to you, please make sure to inform us upon returning. Products that are not clean will be rejected.

I bought my product from The North Face® Online Shop
The North Face® covers the delivery cost for items that are covered by our warranty.

I did not buy my product from The North Face® Online Shop
The shop where you returned your item will take care of shipping the item to The North Face® Warranty Department. The North Face® covers the delivery cost for items that are covered by our warranty.

I bought my product from TheNorthFace.com
You will be notified by e-mail once your return has been processed. The warranty return will be processed within approximately 14 calendar days from the date we have received your item(s) in our warehouse to when we will return them back to you.

I did not buy my product from TheNorthFace.com
The store where you returned your product to will keep you informed about the status of your warranty return. Please don’t hesitate to ask them for an update, they will gladly inform you. Most warranty cases will be processed within 30 calendars days.

I bought my product from The North Face® Online Shop
Please return it following our Return Policy and make sure to and select 'Item was defective' as return reason. If the 30 day return period has expired, please contact our Customer Service. Please ensure that the returned products are in clean condition.

I did not buy my product from The North Face® Online Shop
You must return the item(s) to The North Face® store or retailer where you purchased the product(s) together with a valid receipt or any other proof of purchase. The store will explain the applicable procedure and timing to you.

Please go to an authorised The North Face® Dealer. They will need to know the style of your tent and the type of pole you need replaced. Please Contact Us for further details.

In our commitment to sustainability and value, we are offering slightly imperfect items for sale at a significant discount (“second quality products”). Such items may have minor defects, all of which have been clearly identified and marked. The specific minor defect on each second quality product is marked and acknowledged at the time of purchase. Despite the defects, second quality products meet our standards for quality and wearability. Please note that second quality products are sold as-is, and the declared defect is excluded from the legal guarantee for damaged or defective products. By purchasing these second quality products, you are making an informed choice to buy goods with known minor defects and acknowledging that the identified defect is not covered under the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults.

Our policy states that items have to be returned through the original point of sale. Should that not be possible, you can check with your local store if they can provide you the warranty service or Contact Us.