How to Return

1. Start Return

If you have an account with us or you are a XPLR Pass member, log into your account and go to your order history to initiate the return process.

If you purchased as a guest, click on the Track My Order link available at the top of any page on our website. Enter your 8 digits Order Number and the email address you used on your order to initiate the return process. Once you are in the Order Details Page click on the 'Create a Return' button.

2. Schedule

To complete the return order, you will need to:

1. Select the item(s) to return.
2. Select the reason for the return.
3. Select the preferred return method.

3. Prepare your Return label or QR/Barcode

Opted for the digital code? On the return confirmation page, click on the 'Download Your Code' button. This will generate the QR/Barcode you need to show in the drop off point. You'll also receive this via email to your chosen email address.

No need to print anything; simply show your confirmation email at your preferred drop off point and they'll print and attach the label to your parcel.

4. Pack

Pack the items you would like to return. We encourage you to reuse the original shipping package and seal securely.

Please make sure all old shipping labels, stickers, and other materials have been removed from the outside of the package or covered up.

5. Give it to the carrier

Drop off the package at the preferred selected location within the opening hours. Please present your downloaded barcode and they will print it and stick it to the parcel.

You'll receive a confirmation of this in your inbox along with a tracking number.

6. Receive confirmation

You'll receive an email confirmation as soon as your returned products have been received, accepted, and processed. This might take up to 2-3 business days after we've received your return.

If there's anything wrong with your return (e.g. products not corresponding to your purchase, products returned with a decreased commercial value, etc.), we will inform you via email and we might even return the item back to you.

7. Receive refund

Once your return is inspected and accepted by our quality assurance team, we will release your refund to your original form of payment. The whole process, from when you have printed the return label to when the refund is visible on your account, can take up to 14 days.

Note: If you do not want to follow the procedure described above, you are free to choose your preferred return method. Please keep in mind that, if you make a return using a carrier of your choice, instead of using our free returns option, the cost of returning the goods will be at your expense, you will bear the risk of damage or loss of the goods during a return until the goods reach us and that the return and refund process may take longer.