Warranty

The North Face^® products are fully warranted to the original owner against defects in materials and workmanship for two years.

If a product fails due to a manufacturing defect we will either repair the product without charge, replace the productn (as long as the same exact item is still available) or credit the product at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colors and materials over extended time and use. We are currently unable to process repairs for items not covered under the terms of our warranty policy.

For warranty evaluation, the consumer must return the product to The North Face^® dealer where it was purchased with the original purchase receipt. In case the item was bought on The North Face^® Online Shop, please return it following our Return Policy and make sure to select 'Item was defective' as return reason. If the 30 days return period has expired, please contact our Customer Service.

This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer and which may vary from country to country.

I bought my product from The North Face^® Online Shop

The North Face^® covers the delivery cost for items that are covered by our warranty.

I did not buy my product from The North Face^® Online Shop

The shop where you returned your item will take care of shipping the item to The North Face^® Warranty Department. The North Face^® covers the delivery cost for items that are covered by our warranty.

I bought my product from TheNorthFace.com

You will be notified by e-mail once your return has been processed. The warranty return will be processed within approximately 14 calendar days from the date we have received your item(s) in our warehouse to when we will return them back to you.

I did not buy my product from TheNorthFace.com

The store where you returned your product to will keep you informed about the status of your warranty return. Please don’t hesitate to ask them for an update, they will gladly inform you. Most warranty cases will be processed within 30 calendars days.

I bought my product from The North Face^® Online Shop

Please return it following our Return Policy and make sure to and select 'Item was defective' as return reason. If the 30 days return period has expired, please contact our Customer Service. Please ensure that the returned products are in clean condition.

I did not buy my product from The North Face^® Online Shop

You must return the item(s) to The North Face^® store or retailer where you purchased the product(s) together with a valid receipt or any other proof of purchase. The store will explain the applicable procedure and timing to you.